February 9, 2021 | Patient Provider Communication Training Workshop Session 1: The 4 Interaction Habits of Effective Providers

February 9, 2021

Research over the last 40 years has consistently linked clinician communication skills with patient outcomes including improved adherence to medical regimens, reduced psychological distress, improvement in chronic health conditions, increased satisfaction, and reduced liability insurance claims. As patients and families have ever increasing access to sources of healthcare information they come to encounters with theories and expectations of their own that must be understood and negotiated with treating clinicians. There is evidence that specific clinician communication skills and demeanors improve time efficiency in the encounter, increase the likelihood that there will be agreement on evidence based treatment plans, and enhance the involvement of patients and families in their care.

Target Audience

Physicians and other allied healthcare providers who manage and treat patients.

Learning Objectives

  • Identify the importance of clinician communication skills in creating the most effective encounters.
  • Demonstrate specific communication skills, strategies and attitudes associated with best outcomes, such as efficient use of time/resources, increased patient and family satisfaction and agreement and adherence to mutually agreed upon treatment plans.
  • Apply the skills applicable in typical clinical situations in outpatient and inpatient settings.
  • Practice 2 communication behaviors prior to participating in workshop 2.
  • Outline the various types of cultural diversities (gender, age, race, religion, culture, etc.) that relate to demographics, diagnosis and treatment.
Activity summary
Available credit: 
  • 1.50 AMA PRA Category 1 Credit™
    City of Hope is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
    City of Hope designates this February 9, 2021 | Patient Provider Communication Training Workshop Session 1: The 4 Interaction Habits of Effective Providers for a maximum of 1.50 AMA PRA Category 1 Credit™ requirements. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • 1.50 Attendance
Activity opens: 
02/09/2021
Activity expires: 
02/16/2021
Event starts: 
02/09/2021 - 7:00am PST
Event ends: 
02/09/2021 - 7:00pm PST
Part of: 
2021 Patient Provider Communication Training Workshop Session 1: The 4 Interaction Habits of Effective Providers
Add to calendar: 
City of Hope ~ Virtual Meeting
United States

Daniel O'Connell, PhD Principal, Communication Training Group
Antonio Padilla, MBA   Vice President of Patient Experience, City of Hope


Daniel O’Connell, PhD and Antonio Padilla, MBA have indicated they do not have anything to disclose.  

ACCREDITATION STATEMENT: City of Hope is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

CREDIT DESIGNATION: City of Hope designates this live activity for a maximum of 1.5 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

The following credit type(s) are being offered for this course:

•  AMA PRA Category 1™  1.5

The following may apply AMA PRA Category 1 Credit™ for license renewal:

Registered Nurses: Nurses may report up to 1.5 credit hours toward the continuing education requirements for license renewal by their state Board of Registered Nurses (BRN). AMA PRA Category 1 Credit™ may be noted on the license renewal application in lieu of a BRN provider number.

Physician Assistants: The National Commission on Certification of Physicians Assistants states that AMA PRA Category 1 Credit™ accredited courses are acceptable for CME requirements for recertification.

Available Credit

  • 1.50 AMA PRA Category 1 Credit™
    City of Hope is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
    City of Hope designates this February 9, 2021 | Patient Provider Communication Training Workshop Session 1: The 4 Interaction Habits of Effective Providers for a maximum of 1.50 AMA PRA Category 1 Credit™ requirements. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • 1.50 Attendance
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