September 12, 2023 | Patient Provider Communication Training Workshop: The 4 Interaction Habits of Effective Providers (Session 1)

September 12, 2023

Research over the last 40 years has consistently linked clinician communication skills with patient outcomes including improved adherence to medical regimens, reduced psychological distress, improvement in chronic health conditions, increased satisfaction, and reduced liability insurance claims. As patients and families have ever increasing access to sources of healthcare information they come to encounters with theories and expectations of their own that must be understood and negotiated with treating clinicians. 

There is evidence that specific clinician communication skills and demeanors improve time efficiency in the encounter, increase the likelihood that there will be agreement on evidence based treatment plans, and enhance the involvement of patients and families in their care.

Target Audience

Physicians and other allied healthcare providers who manage and treat patients.

Learning Objectives

  • Identify the of the importance  of clinician communication skills in creating the most effective encounters.
  • Demonstrate specific communication skills, strategies and attitudes associated with best outcomes; such as efficient use of time/resources, increased patient and family satisfaction and agreement and adherence to mutually agreed up on treatment plans.
  • Apply the skills applicable  in typical clinical situations in outpatient and inpatient settings.
  • Practice 2 communication behaviors prior to participating in workshop 2.
  • Discuss possible barriers and biases which may impact patient care (i.e., race, ethnicity, language, gender identity/orientation, age, socioeconomic status, attitudes, feelings, or other characteristics).
Activity summary
Available credit: 
  • 1.50 AMA PRA Category 1 Credit™
    City of Hope is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
    City of Hope designates this September 12, 2023 | Patient Provider Communication Training Workshop: The 4 Interaction Habits of Effective Providers (Session 1) for a maximum of 1.50 AMA PRA Category 1 Credit™ requirements. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • 1.50 Attendance
Activity opens: 
09/12/2023
Activity expires: 
09/19/2023
Event starts: 
09/12/2023 - 7:00am PDT
Event ends: 
09/12/2023 - 7:00pm PDT
Part of: 
2023 Patient Provider Communication Training Workshop: The 4 Interaction Habits of Effective Providers (Session 1)
Add to calendar: 
City of Hope ~ Virtual Meeting

Daniel O'Connell, PhD   Consultant Trainer in Healthcare Communication; Clinical Instructor, University of Washington School of Medicine 

Presenter: Dr. O'Connell has indicated no relevant financial relationships. 

Planner: Ms. Houri Yeghiayan has indicated no relevant financial relationships. 

This presentation and/or comments will provide a balanced, non-promotional, and evidence-based approach to all diagnostic, therapeutic and/or research related content. 

CME Committee/Reviewer Nothing to Disclose:  Daneng Li, MD

ACCREDITATION STATEMENT: City of Hope is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

CREDIT DESIGNATION: City of Hope designates this live activity for a maximum of 1.5 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

The following credit type(s) are being offered for this course:

•  AMA PRA Category 1 Credit™  1.5

The following may apply AMA PRA Category 1 Credit™ for license renewal:

Registered Nurses: Nurses may report up to 1.5 credit hours toward the continuing education requirements for license renewal by their state Board of Registered Nurses (BRN). AMA PRA Category 1 Credit™ may be noted on the license renewal application in lieu of a BRN provider number.

Physician Assistants: The National Commission on Certification of Physicians Assistants states that AMA PRA Category 1 Credit™ accredited courses are acceptable for CME requirements for recertification.

Available Credit

  • 1.50 AMA PRA Category 1 Credit™
    City of Hope is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
    City of Hope designates this September 12, 2023 | Patient Provider Communication Training Workshop: The 4 Interaction Habits of Effective Providers (Session 1) for a maximum of 1.50 AMA PRA Category 1 Credit™ requirements. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • 1.50 Attendance
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