September 16, 2021 | Communication Strategies for Telehealth

September 16, 2021

Rapid increased utilization of telehealth prompted by COVID precautions left many providers, patients and families in unfamiliar territory, making ad-hoc adaptations to their previous in-person visits. We have now learned better how to adjust to telehealth and need to share these learnings and skills with our providers.

Providers are increasingly asked to conduct complex visits through telehealth. This is not a familiar situation for many providers and patients and families. Training is needed to adapt in-person interviewing approaches to the telehealth situation in order to maintain patient and family satisfaction and assure that the telehealth platform can safely and effectively address the clinical and communication concerns.

Target Audience

Providers at the MD, PhD, ARNP and PA levels and behavioral health providers as well as RNs who must establish diagnoses and treatment plans. 

Learning Objectives

  • Examine a hybrid approach to conducting clinical visits with patients, which types of clinical issues to manage through telehealth and when insisting on in-person evaluation and treatment will be required.
  • Discuss and incorporate interaction strategies and skills to organize and conduct effective telehealth encounters.
  • Develop strategies for involving support staff in the telehealth process as adaptations to how they would have been involved in and supported in an in-clinic encounter. 
  • Outline the various types of cultural diversities (gender, age, race, religion, culture, etc.) that relate to demographics, diagnosis and treatment.
Activity summary
Available credit: 
  • 1.50 AMA PRA Category 1 Credit™
    City of Hope is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
    City of Hope designates this September 16, 2021 | Communication Strategies for Telehealth for a maximum of 1.50 AMA PRA Category 1 Credit™ requirements. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • 1.50 Attendance
Activity opens: 
09/16/2021
Activity expires: 
10/22/2021
Event starts: 
09/16/2021 - 7:00am PDT
Event ends: 
09/16/2021 - 7:00pm PDT
Part of: 
2021 Communication Strategies for Telehealth
Add to calendar: 
City of Hope ~ Virtual Meeting
United States

Daniel O'Connell, PhD Principal, Communication Training Group
Antonio Padilla, MBA   Vice President of Patient Experience, City of Hope


Daniel O’Connell, PhD and Antonio Padilla, MBA have indicated they do not have anything to disclose.  

ACCREDITATION STATEMENT: City of Hope is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

CREDIT DESIGNATION: City of Hope designates this live webinar for a maximum of 1.5 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

The following credit type(s) are being offered for this course:

•  AMA PRA Category 1 Credit™  1.5

The following may apply AMA PRA Category 1 Credit™ for license renewal:

Registered Nurses: Nurses may report up to 1.5 credit hours toward the continuing education requirements for license renewal by their state Board of Registered Nurses (BRN). AMA PRA Category 1 Credit™ may be noted on the license renewal application in lieu of a BRN provider number.

Physician Assistants: The National Commission on Certification of Physicians Assistants states that AMA PRA Category 1 Credit™ accredited courses are acceptable for CME requirements for recertification.

Available Credit

  • 1.50 AMA PRA Category 1 Credit™
    City of Hope is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
    City of Hope designates this September 16, 2021 | Communication Strategies for Telehealth for a maximum of 1.50 AMA PRA Category 1 Credit™ requirements. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • 1.50 Attendance
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