September 16, 2021 | Effective Communication and Negotiation Skills in Challenging Situations
Anesthesia providers experience a number of challenging interaction situations. They often find themselves in a situation in which they need to negotiate effectively on issues that are not clinically urgent, but successful resolution requires interpersonal problem solving, while preserving or even improving relationships. Other situations call for them to communicate effectively and problem solve in a stressful or conflicted situation around or during a clinical encounter. Research, reported experience of staff and physicians, as well as risk management analyses have indicated problems with effective communication, which can undermine team performance, damage relationships and lead to patient harm.
Training and the bounding of clinicians into professional silos can result in individuals being unfamiliar with and even misaligned in their understanding of each other's thought processes and therefore perspectives and needs in a clinical or even administrative situation. While "team" is an often used word in healthcare, close examination of actual group behavior suggests that the communication skills and attitudes needed for effective team functioning are not explicitly taught and modeled.
Anesthesiologists and other allied healthcare providers who assist in patient care.
- Recognize thoughts and emotions in conflict situations.
- Apply attitudes and strategies of principled negotiation to resolve conflicts.
- Recognize and appreciate the thought process and needs of clinicians and staff from other disciplines.
Daniel O'Connell, PhD Principal, Communication Training Group
Antonio Padilla, MBA Vice President of Patient Experience, City of Hope
Daniel O’Connell, PhD and Antonio Padilla, MBA have indicated they do not have anything to disclose.
ACCREDITATION STATEMENT: City of Hope is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
CREDIT DESIGNATION: City of Hope designates this live webinar for a maximum of 1.5 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
The following credit type(s) are being offered for this course:
• AMA PRA Category 1 Credit™ 1.5
The following may apply AMA PRA Category 1 Credit™ for license renewal:
Registered Nurses: Nurses may report up to 1.5 credit hours toward the continuing education requirements for license renewal by their state Board of Registered Nurses (BRN). AMA PRA Category 1 Credit™ may be noted on the license renewal application in lieu of a BRN provider number.
Physician Assistants: The National Commission on Certification of Physicians Assistants states that AMA PRA Category 1 Credit™ accredited courses are acceptable for CME requirements for recertification.
- 1.50 AMA PRA Category 1 Credit™City of Hope is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
City of Hope designates this September 16, 2021 | Effective Communication and Negotiation Skills in Challenging Situations for a maximum of 1.50 AMA PRA Category 1 Credit™ requirements. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
- 1.50 Attendance