Testing the new SMS Text Reply
Radiologists must communicate efficiently and effectively with patients, families, staff and colleagues in the medical center and within their department. While most of this communication is straightforward, there are many opportunities for disagreements and interpersonal strains to interfere. The result too often is inefficiency in problem solving, low willingness to adhere to "agreements" as well as damaged relationships and diminished collegiality and civility in the the workplace.
As a result there is a need to learn and apply strategies to work out differences among colleagues and with patients and families more effectively in order to solve problems, reach agreements and preserve and improve relationships.
This program will describe and demonstrate a practical model for negotiating with anyone where there are interests in common but also interests that diverge. We will apply the model to simple and more thorny interactions with patient, colleagues and staff.
While positional power can attempt to force a plan of action over the objections of "subordinates", this type of relationship is actually rare in the day to day interactions and issues of a large medical practice, to say nothing of the interactions of a family and the broader community. People's untutored approach to trying to resolve differences in order to reach mutually agreed upon next steps too frequently causes hurt feelings and deepens conflict while resulting in "agreements" that are more imaginary than real and therefore result in low or resentful adherence.
Radiologists and other allied healthcare providers who help determine patient care.
- Outline how to develop attitudes and demeanor that make interactions more civil, effective and efficient.
- Demonstrate how to operate more often from an identification of mutual interests rather than from fixed positions.
- Identify how to see other people as ones with whom we are solving problems rather than as obstacles to our preferred outcome.
- Apply strategies to real life situations at work, at home and in the community.
- Outline the various types of cultural diversities (gender, age, race, religion, culture, etc.) that relate to demographics, diagnosis and treatment.
Daniel O'Connell, PhD Consultant in Health Care Communication; Clinical Psychologist
Antonio Padilla, MBA Vice President of Patient Experience
Dr. O’Connell and Antonio Padilla have indicated they do not have anything to disclose.
ACCREDITATION STATEMENT: City of Hope is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
CREDIT DESIGNATION: City of Hope designates this live activity for a maximum of 1.5 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
The following credit type(s) are being offered for this course:
• AMA PRA Category 1™ 1.5
The following may apply AMA PRA Category 1 Credit™ for license renewal:
Registered Nurses: Nurses may report up to 1.5 credit hours toward the continuing education requirements for license renewal by their state Board of Registered Nurses (BRN). AMA PRA Category 1 Credit™ may be noted on the license renewal application in lieu of a BRN provider number.
Physician Assistants: The National Commission on Certification of Physicians Assistants states that AMA PRA Category 1 Credit™ accredited courses are acceptable for CME requirements for recertification.
- 1.50 AMA PRA Category 1 Credit™City of Hope is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
City of Hope designates this Testing the new SMS Text Reply for a maximum of 1.50 AMA PRA Category 1 Credit™ requirements. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
- 1.50 Attendance